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Returns and Refunds

Effective Date: March 10, 2025

1. Scope & Intent

This Return and Refund Policy applies to all purchases made through OutsideRefined.com. Our goal is to ensure customer satisfaction by providing a fair and transparent return and refund process.

2. Contact Information

For any questions or concerns regarding returns and refunds, please reach out to our Customer Service Team:

📧 Email: support@outsiderefined.com
📞 Phone: +1 (707) 679-0403
🏢 Address: 3400 Cottage Way, Ste G2 #18836, Sacramento, CA 95825, USA
🕙 Hours: Monday–Friday, 10:00 AM–6:00 PM (PST)

3. Return Eligibility

Customers in the United States (USA), Australia (AU), and New Zealand (NZ) may return eligible products within 14 days of receiving their order.

Conditions for Return
  • Unused & Undamaged: Items must be unused and in the same condition as received.
  • Original Packaging: All original labels, tags, and accessories must be included.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

4. Return Process

Initiating a Return

To begin the return process:

📩 Contact Customer Service

  • Reach out via email or phone within 7 days of receiving the order.

📌 Provide Order Details

  • Share your order number and a detailed reason for the return.

📦 Receive Return Authorization

  • Upon approval, we will provide return instructions, a Return Merchandise Authorization (RMA) number, and a prepaid shipping label (if applicable).
Preparing Your Return
  • Pack the item securely to prevent damage.
  • Include all accessories, manuals, and complimentary items.
  • Attach the provided shipping label.
Shipping the Return
  • Ship the package within 7 days of receiving return authorization.
  • Use a trackable shipping method for safety.

5. Return Shipping Costs

Return shipping costs are covered by the customer, unless the return is due to an incorrect, defective, or damaged product.

6. Specific Return & Refund Conditions

Returns Due to Change of Mind
  • Items must be unused and in original packaging.
  • Return request must be made within 7 days of receipt.
  • Refunds will be issued minus applicable restocking fees.
Defective or Damaged Goods
  • Report issues within 48 hours of receiving the item.
  • Provide photos or videos as evidence.
  • We will offer a replacement or full refund (including return shipping).
Incorrect Product Received
  • Notify us immediately if you receive an incorrect item.
  • We will cover the cost of returning the incorrect item and send the correct product.
Product Never Arrived
  • Contact us if your product has not arrived within the estimated timeframe.
  • If confirmed lost, we will offer a full refund or replacement.
Order Cancellation
  • Before Shipment: You may cancel your order for a full refund.
  • After Shipment: Follow the standard return procedure after receiving the item.

7. Items Not Eligible for Return

The following items cannot be returned or refunded:
🚫 Customized or Personalized Items (e.g., engraved or monogrammed products)
🚫 Perishable Goods (e.g., food, flowers, newspapers, magazines)
🚫 Intimate or Sanitary Items (e.g., underwear, personal care products—unless unopened and unused)
🚫 Gift Cards & Downloadable Software

8. Refunds

Refund Conditions
  • Refunds are processed after the returned item has been inspected.
  • Customers will receive an email confirmation upon approval or rejection of the refund request.
Refund Processing Timeline
  • Refunds will be issued to the original payment method.
  • It may take up to 21 days for the refund to appear, depending on your bank.
Partial Refunds

Partial refunds may apply if:

  • Items are not in original condition (e.g., damaged, missing parts).
  • Returns are made after 14 days of receipt.

9. Exchanges

  • Exchanges are available for defective, damaged, or incorrect items.
  • Customers must contact support to arrange an exchange.
  • Shipping Costs:
    • We cover costs for defective or incorrect products.
    • Customers must cover costs for change-of-mind exchanges.

10. Processing Timelines

📅 Return Window: Returns must be requested and shipped within 14 days.
📅 Processing Time: Refunds are processed within 7 days of receiving the item.
📅 Refund Reflection: It may take up to 21 days for the refund to appear.

11. Legal Rights

This policy does not override any statutory consumer rights under applicable laws.

12. Questions & Support

For further assistance, visit our FAQ Page or contact:

📧 Email: support@outsiderefined.com
📞 Phone: +1 (707) 679-0403

By making a purchase on OutsideRefined.com, you acknowledge and agree to the terms outlined in this Return and Refund Policy.

OUTSIDEREFINED.COM LLC
📍 3400 Cottage Way, Ste G2 #18836, Sacramento, CA 95825, USA

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